A couple of years ago I told a train conductor, Andrew, what a brilliant job he did.
He truly went above and beyond to help passengers.

Yesterday, I bumped into him again. We had a chat, took a selfie, and it completely lifted what had been a long day.
It made me reflect on the fact sometimes the best moments come from simply saying thank you or telling someone when they've made a difference.
You never know when those small connections might circle back and make you smile.
First published on LinkedIn.